Return & Refund Policy

Last updated: September 9, 2026

Overview

At Personal Auto Repair & Detailing, we stand behind the quality of our work. This policy outlines how we handle refund and return requests for our auto repair, tire, and detailing services. Please read it carefully before booking a service.

Auto Repair Services

We take pride in our repair work and want every customer to leave satisfied. If you experience an issue directly related to a repair we performed, please contact us within 30 days of the service date.

  • We will inspect the vehicle at no charge to assess the concern.
  • If the issue is determined to be related to our workmanship, we will re-perform the repair at no additional cost.
  • Refunds for labor are issued at our discretion after inspection confirms a workmanship defect.
  • Issues caused by pre-existing conditions, customer-supplied parts, or unrelated vehicle problems are not covered.

Tires (New & Used)

All tire sales are final once a tire has been mounted and driven on. Please review our warranty terms below before purchasing.

  • Used tires come with a 2-day warranty from the date of purchase.
  • New tires are sold as-is with no warranty from our shop. Any manufacturer warranty must be pursued directly with the manufacturer.
  • Tire installation fees are non-refundable once the service has been performed.
  • All tire sales are final once a tire has been mounted and driven on. No returns or exchanges after installation.

Detailing Services

Our detailing services are performed with care and attention to detail. Because detailing is a labor-based service, refunds are generally not issued once the work is complete.

  • If you are unsatisfied with the result, please notify us before leaving our location so we can address any concerns on the spot.
  • Concerns reported after the vehicle has left our facility will be reviewed on a case-by-case basis.
  • We do not guarantee removal of deep scratches, paint oxidation, stains, or odors that are beyond the scope of standard detailing.

Junk Car Removal

Junk car removal is a free service. Once a vehicle has been picked up and processed, the transaction is final. No compensation or reversal is available after the vehicle has been removed from your property.

How to Request a Refund

To submit a refund or warranty request, please contact us directly:

  • contact form on our website.
  • Provide your name, service date, and a description of the concern.
  • We will respond within 2 business days to schedule an inspection or discuss resolution.

Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.